Frequently Asked Questions
Do you offer designer volume discounts?
We are pleased to offer designer or volume discounts which are evaluated on a case by case basis. Please provide us the items, quantity, destination postal code and whether the location is residential or commercial and we provide you with our best possible written quote.
We are pleased to offer free freight for orders of non-commercial items exceeding $2,000.00 to the continental 48 United States. Furniture found in the commercial section is FOB warehouse and freight will be charged for these items.
How long to ship my order?
In stock frames are usually shipped within (1) to (3) working days of order receipt from our California warehouse. Made to order frames usually require (4)-(5) weeks for US made items and (8)-(12) weeks for imported items. Cushions are made to order in California and require (2) to (4) weeks for fabrication. They are normally shipped separately from the frames.
Can I use any Sunbrella fabric?
Sunbrella comes in many grades of material. We make cushions in "furniture grade". Umbrellas can be made in "furniture grade" or "awning grade". We can produce cushions in any stock Sunbrella material found on their web site, www.sunbrella.com, in the furniture fabric showroom section. Canvas, linen and dupione fabrics are available on cushions at no extra charge. Other fabrics (i.e. jacquards, sailcloth) may incur a nominal upcharge.
Do you accept COM (customer's own material orders)?
Yes, we are pleased to accept COM orders at no additional charge. We can call or e-mail with the exact yardage required and the material specifications.
Are the prices on the web site for the whole set in the picture?
All Allegro Classics web site prices are quoted per piece. Umbrellas are quoted without umbrella bases. Some commercial items are priced in full case packs when the items cannot be sold individually.
How will I know when my order ships?
We will send an invoice along with the shipping carrier name, carrier web site and shipment tracking number. Expected delivery dates for your shipment can usually be found on the carrier web sites within 12 hours after pickup of the order. You are always welcome to call us for updated delivery information.
Do you ship to Canada?
We are pleased to offer free freight for non-commercial items to most major Canadian metroplitan areas. Remote areas may incur additional freight charges, Please note that we do not provide international customs or clearance services and these would need to be arranged before shipment.
How will the items be shipped?
Most of our furniture, umbrella, cabanas & accessories are too large for small package services and must be delivered by motor freight common carrier. A lft gate truck is normally required if the destination does not have a loading platform. This may be incur an extra freight charge in the case of commercial items delivered to a residence.
Will the freight company call me before delivery?
All of our carriers except small parcel services (UPS, FedEx Ground, USPS) are requested to call at least 24 hours in advance to make a delivery appointment which are usually made in (2) - (4) hour windows.
Can you deliver in time for my special event next weekend?
Well, that depends on where we are shipping, if we are invited and whether the order involves cushions or umbrellas.
Normal transit time from our CA warehouse to the East Coast is 5-8 working days. Transit times to California, Nevada, Arizona and the Pacific Northwest are usually (1)-(3) working days. Midwest shipments are usually delivered in (3) to (5) working days. Expedited freight is available and can be quoted on a case by case basis. Please call for more information but be forewarned that expedited motor freight is very costly. (You may want to be seated when you call us)
Cushions and umbrellas are not stocked and are made to order as we offer a very wide breadth of colors. The lead time is usually (2) to (4) weeks depending on the time of year. We try to keep Sunbrella Natural (off white) in stock for quick shipments. Please call us for availability.
What do I do if my order is damaged by the freight company?
Please call (877.727.8800) or e-mail us at once. We will file the freight claim for the damage and immediately enter a new order to replace the damaged furniture, which will be shipped as soon as possible. Please send digital images, if at all possible, to email@example.com as this helps us evaluate the damage and replace the correct items.
Please note that we cannot accept claims for damaged furniture after (5) working days of the delivery date or without a delivery signature per US freight regulations.
Always sign for any shipment with the notation, "pending inspection". This will cover us if the shipment arrives with concealed damage.
What is your return policy?
We want you to be totally satisfied with your purchase.
We usually request that you ship the furniture back to our CA warehouse at your expense. A 25% restocking fee may be assessed if the furniture is not returned in the original packaging. We can only accept new furniture and cannot accept items that are worn or damaged. Umbrellas are non-cancellable and cannot be returned as they are made to order. Please call us in advance of shipping back any returns. Please note that we cannot consider returns if it more than (14) days after the delivery date.
My credit card statement shows (2) charges. Why is this ?
Orders that require cushions and umbrellas or are expected to ship in more than 2 weeks are charged a 50% deposit with the order and the balance when the items are completed. For example, a chair ordered with cushions will be charged 50% with the order and the balance when the chair and cushion have both shipped completing the sale.
Where can I see your furniture in person?
We have a large showroom at 830 Burlway Road, Burlingame, CA. which is open Monday through Friday 9-2:30 by appointment. We exhibit representative pieces of most of our collections.
This is our only showroom at present.
We have furniture in a number of commercial and public spaces around the world. Please call us and we may be able to direct you to a nearby location that is using the furniture of interest. Some of our projects and clients may be found at this web page or by clicking the link in the menu bar on top of this page.
Can I get additional sets of cushion covers?
Most of our cushions have zippers which allow you to remove and clean the outer cover. We can also make a second set of covers if you would like a second look for your set or need to mend animal damage. Please call us for a price quote.
I live in the North. Can I leave the furniture outside in the winter?
Yes, this is not a problem. The materials used in outdoor furniture are made to withstand the elements. You may want to cover the furniture to keep it clean and we would suggest bringing the cushions inside to a ventilated space to minimize the chance of mold or mildew.
Do you have anything on sale?
Please visit our outlet department for overstocked and closeout outdoor furniture and umbrellas.